Yes, it is possible to get a refund. There are a few conditions that need to be met in order to be eligible for a refund:
- Your swimwear should not have been worn or washed
- Your swimwear should be in its original condition
- All returns must be sent back within 30 days of reception
It is important to note that the shipping cost will be deducted from the amount we refund. E.g., if you paid 69 USD for your swimsuit and 16 USD for shipping, then we will refund 69 USD. If you live in Canada and you had selected Standard Shipping, a fee of 5 USD will be deducted from your refund. If you live in the United States and you had selected Standard Shipping, a fee of 10 USD will be deducted from your refund.
To get a refund, you need to return the swimsuit to our warehouse in Canada. The cost incurred to return the swimsuit is not covered nor refunded by us. We advise that you send your swimsuit back to us with a tracking number since Hoaka does not assume responsibility for compensation in the event that a return package is lost.
Please include a paper with your name, phone number and order number in the package as well as a written statement that you want to have a refund.
The address where you can return your package is:
735 boul Industriel, Suite 106